Frequently Asked Questions
Everything you need to know about bringing House of Koyomi into your home.
What materials are used in House of Koyomi products?
We prioritize sustainability and craftsmanship, using high-quality natural fibers, ethically sourced wood, and non-toxic ceramics to ensure every piece is both beautiful and durable.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What is your return policy?
We want you to love your home. If you are not satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund.
How should I care for my textiles and ceramics?
Each product comes with specific care instructions. Generally, we recommend hand-washing delicate ceramics and using cold, gentle cycles for our home textiles to preserve their longevity.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.